Customer Help

frequently asked questions
returns and exchanges
delivery information
payment & security
gift cards
loyalty program
Contact Customer Service
+61 2 6680 9798
Frequently Asked Questions
Is it safe to order online?

Of course. Bun Coffee uses GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information.  If however you still feel uneasy about ordering online please contact us on +61 2 6680 9798 to arrange payment.

Are my personal details safe with Bun Coffee?

Bun Coffee practices safe e–commerce.  We do not store credit card details and do not share any of our customers' information with any other parties.

How can I place an order?

Online using paypal or your credit card.  We accept Visa and Mastercard.

What are the returns/exchange policy?

Our Returns Policy is just a click away: See Returns & Exchange in the left help menu

What if my goods are damaged?

We endeavour to ensure all our products reach you in perfect condition.   However, if your order arrives damaged or you are not completely satisfied please contact us directly on +61 2 6680 9798 or email